You are required to lead and develop a team of staff and to manage and ensure smooth operation of Patient Financial Services’ Inpatient Billing Section. Operational scope includes Patient/ Corporate Billing; Claims processing as authorised by patients, operationalising subsidy framework/national policies and managing patients’ financial concerns.
Partner and collaborate with various stakeholders within and across healthcare clusters to develop and build new systems for the future workflow models/operations that is in line with the national healthcare goals and aspirations. Actively participate in engagements to identify present-day pain points and contribute insights to innovate and create a better workflow and solution for the future healthcare model.
Optimize existing operational workflow, in tandem with SGH’s drive towards transformative and automated processes. Provide assessment based on data analytics and information to make suitable recommendations to contribute to the resolution process to address present workflow gaps.
Review performance indicators and work processes and adopt best practices and benchmarking. Participate in quality/work improvement opportunities and propose/ execute business process improvements and work plans.
Implement internal controls to ensure compliance with audit/ statutory requirements and financial policies. Collaborate as a team member in projects or with relevant stakeholders to provide input, assessment and strategies to manage patient enquiries and feedback sensitively.
Plan and provide support for continuous staff learning and development to achieve high standards of service delivery and career development.
Responsible for additional task(s) or project(s) assigned by supervisors in working towards organisation’s vision.
Job Requirement:
Degree in Business Administration or equivalent with a minimum of 2 years’ experience.
