Job Description:As a Technical Support Specialist at [Company Name], you'll be the go-to person for helping our customers with any issues they encounter during the installation and use of our electrical products. Whether it's over the phone, email, or in person, you'll be their problem solver, ensuring their experience with our products is smooth and hassle-free. You'll work closely with our installation teams and engineers to provide valuable feedback and help improve our products based on customer needs. We're looking for someone who can explain things simply, understands electrical systems, and is passionate about delivering top-notch customer service.
Key Responsibilities:
- Assist customers with troubleshooting and resolving issues related to the installation and usage of our electrical products.
- Diagnose problems and guide customers through solutions, ensuring they can effectively use our products.
- Collaborate with our installation teams and engineers to address complex issues and provide comprehensive solutions.
- Document customer interactions and feedback to help improve our products and services.
- Stay updated on the latest industry trends and product developments to better support customers.
- Create user-friendly guides and manuals to aid customers in understanding and using our products effectively.
- Conduct product testing to identify and address any potential issues or improvements.
- Maintain a positive and helpful attitude when assisting customers and working with colleagues.
- Provide after-hours support as needed to ensure customer satisfaction.
- Continuously strive to enhance your knowledge and skills in electrical systems and customer support.
Requirements:
- A background in electrical installation or a related field, with hands-on experience preferred.
- Previous experience in a technical support role, ideally within the electricity installation industry.
- Strong understanding of electrical systems and components, including troubleshooting techniques.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
- Customer-focused mindset with a dedication to providing exceptional support and service.
- Proficiency in using computer software and tools for tracking customer interactions and resolving issues.
- Ability to work independently and collaboratively in a dynamic environment.
- Problem-solving skills with a proactive approach to finding solutions.
- Flexibility to adapt to changing priorities and work schedules, including occasional evenings or weekends.
- Certifications or training related to electrical installation or technical support are a plus.
