Location: Tiong Bahru
Working Days: 6 Days
Working Hours: Shift rotation
Key Responsibilities:
Check-In/Check-Out:
- Greet guests warmly upon arrival, facilitating smooth check-in procedures.
- Provide relevant information about the hotel's services and facilities.
Efficiently process check-outs, addressing any guest queries or concerns.
Reservation Handling:
- Manage reservations, including booking modifications and cancellations.
- Ensure accurate recording of guest information in the system.
Up-Selling:
- Maximize room revenue by strategically up-selling to a higher rate category.
- Sell the highest possible rates for walk-in guests.
Customer Service:
- Provide personalized and attentive service to meet guests' needs.
- Handle guest inquiries, requests, and complaints promptly and professionally.
Cashier Duties:
- Handle guest payments, issue invoices, and provide accurate change.
- Maintain a secure and organized cash handling process.
Room Assignment and Control:
- Assign guest rooms based on preferences and availability.
- Monitor and control room inventory, coordinating with housekeeping for room readiness.
Safety and Security:
- Ensure the safety and security of guests by following established protocols.
- Respond to emergencies and report incidents to the appropriate authorities.
Communication and Coordination:
- Collaborate with housekeeping, maintenance, and other departments for seamless guest experiences.
- Communicate special requests and VIP arrangements to relevant departments.
Information Dissemination:
- Disseminate information about hotel promotions, facilities, and local attractions to guests.
- Provide directions and assistance with transportation arrangements.
Record Keeping:
- Maintain accurate and organized guest records.
- Generate reports as required by management.
Problem Resolution:
- Resolve guest issues effectively; escalate matters to supervisors or management when necessary.
- Anticipate and address potential challenges to enhance guest satisfaction.
Qualifications and Requirements:
- Minimum ITE/O Level; certification in hospitality is a plus, with at least one year of work experience.
- Candidates with over 2 years of customer service experience considered for Executive role; 3 years and above for Duty Manager.
- Proven experience in customer service or front desk roles.
- Excellent communication and interpersonal skills.
- Familiarity with hotel management software and reservation systems.
- Ability to handle cash transactions accurately.
- Strong problem-solving skills and a proactive approach to guest satisfaction.
- Flexibility to work in shifts, including weekends and holidays.
- Impeccable grooming and professional appearance.
- Customer-focused with a genuine passion for hospitality.
For interested applicants, please email your UPDATED CV in Microsoft Word format to [email protected].
We regret that only shortlisted candidates will be notified.
Careerstar International Pte Ltd
EA License No: 03C3254
EA Personnel No: R23115696
EA Personnel Name: Chin Lee Wei
