- Conduct targeted conversations with customers to identify customer needs
- Submit shipment booking requests to carriers
- Negotiate charges with contractors when necessary
- Manage the complete documentation for cargo consolidation activities, transshipment and transloading operations and specialized cargo
- Manage the complete documentation for checks in accordance to internal SOPs, government regulatory requirements and legislations to identify non-compliance
- Manage the complete documentation for compliance operations and/or advise clients on tariff/rate/cost/quotation requirements and eligibility
- Perform data entry for freight service
- Work with warehouse to coordinate cargo movements within the warehouse when required
- Verify that warehouse documents keyed into the freight system tally with physical stock
- Communicate and coordinate with external stakeholders to ensure operational excellence
- Handle disputes with clients/agents, resolving complaints if any
- Work with internal stakeholders to ensure alignment of interest within business activities.
- Issue accurate billing documents to the relevant stakeholders timely
- Follow operational policies, standards and procedures
Required Skills/Abilities:
- Good verbal and written communication skills.
- Have knowledge of shipping regulations and policies.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- "O" Level or higher.
- Have relevant prior experience.
