The Opportunity
- Adecco is partnering with a Technology Multinational Corporation company to search for a Partner Support Analyst (Gaming)
- Focus: Operational point of contact for Operations Support, Resolving Inquiries and Crisis Management
- Office location: Central (CBD Area)
- Working hours: (Office Hour)
- This role will start off as contract position
The Talent
- Bachelor’s degree preferred
- Min Preferably 3 years’ experience in online operations, consulting, or account, partner, or project management
- Advanced skill in MS Excel and PowerPoint
- Crisis management & Operations Management
The Job
Looking for a Partner Support Analyst (Gaming) who will act as a primary internal operational point of contact to resolve Gaming Partners’ inquiries and support them on an ongoing basis. The Global Partnerships team manages strategic relationships with creators in the Gaming Industry for public content– eg. repair, current repair process, any gaps, ensuring seamless process via vendor
- Work cross-functionally to triage operational issues and help drive solutions for Gaming Partners
- Offer high-touch solutions based on familiarity with product launch status and bugs
- Assist Strategic Partner Manager with high-value partners’ operational needs, such as filing tasks and communicating status internally to partner managers
- Align with product and operations teams to act as an expert on specific products & platform policies
- Proactively identify opportunities to improve partners’ platform experience through the creation of scaled messaging and education materials
- Serve as an internal advocate in connecting teams to product and operational solutions
- Proactively advocate for partners internally and push issues toward resolution
- Help to build gaming community in various countries through community management and efficient communications
Next Step
- We could contact you in the soonest time if you directly send your resume to: [email protected]
- Email Topic: Apply: Partner Support Analyst (Gaming)
- We regret to inform that only shortlisted candidates will be contacted
Ling Kai Hoe
EA Licence Number: 91C2918
Personnel Registration Number: R22106166
