• Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
• Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
• Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
• Monitor complaints/feedback and guides the team in resolutions
• Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
• Build a strong and competent team that can deliver high service standards
JOB REQUIREMENTS
• A Bachelor’s degree in any discipline
• At least 5 years working experience in a supervisory/leadership role in the healthcare industry or any service-related industries with frontline/customer-fronting roles managing teams
• Excellent communication and interpersonal skills
• Service oriented individual with passion for healthcare industry
• Process-driven and customer-focused
• Strong leadership and supervisory skills and able to command respect from team members
• Good organizational and stakeholder management skills
• Able to think on the feet, solve problems and make sound decisions
• Able to exercise initiative, manage pressure and multi-task in a fast-paced environment and work across departments/functions in a large and complex organization
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Call Centre Senior Executive
Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599
