Job Description:
You will take on a primarily patient fronting role and oversee a team of frontline clinic staff to ensure the smooth operations of the clinic and that a high level of service is provided to our patients. Your responsibilities include, but are not limited to, the following:
- Staff management and deployment
- Handle patient feedback
- Review and streamline processes to enhance operations efficiency
- Prepare and analyse performance data and reports and initiate recommendations to improve the department’s KPIs
- Work with various stakeholders to plan and implement strategies to address the identified needs for improvement
Requirements:
- Bachelor’s Degree in general discipline preferably with 2 years healthcare experience.
- Entry Level candidates will be considered for Operations Executive position.
- Possess strong interpersonal skills to communicate constructively with colleagues, peers and subordinates.
- Able to exhibit initiative, demonstrate an ability to work independently, and manifest good team-spirit qualities.
- Good analytical, organisational and communication skills (verbal and written), strong time management skills and the ability to multi-task.
- Proficient in Microsoft Word, Excel and PowerPoint
