Team Management: Recruit, train, motivate, and supervise a team of sales associates. Set performance targets, conduct regular performance evaluations, and provide ongoing coaching and feedback to ensure high levels of productivity and customer service.
Customer Service: Ensure exceptional customer service by creating a customer-centric culture among the sales team. Resolve customer complaints and issues promptly and effectively to maintain customer satisfaction and loyalty.
Budgeting and Financial Management: Develop and manage the sales department budget, ensuring effective allocation of resources and cost control. Monitor expenses and revenue to achieve profitability targets.
Relationship Building: Establish and maintain positive relationships with key customers, suppliers, and stakeholders. Collaborate with marketing, operations, and other departments to align sales efforts and achieve overall business objectives.
Training and Development: Stay updated on industry trends, product knowledge, and sales techniques. Provide ongoing training and development opportunities to the sales team to enhance their skills and product knowledge.
