Key Responsibilities:

Project & Account Management

· Support the Transcreation Manager by allocating and monitoring projects to a network of linguists across markets and time zones.

· Manage projects using both a CAT tool and the client’s Project Management Tool.

· Coordination and ensuring that all stakeholders and linguists adhere to the agreed-upon workflows, which include defining scope, timelines, and resource management.

· Work alongside and support cross functional project manager as well as client when briefing and tracking projects through to completion.

· Ensure that trackers are updated at all times

· Monitor timelines and manage client expectations

· Monitor internal workflows and identify areas for improvement

· Advise line manager on resource gaps and flag potential issues

· Ensure account delivers consistently against all including SLAs and KPIs

· Identify bottle necks/pain points for the validation network

· Identify training requirements for team members to ensure their adherence to processes and workflow

Linguist Network Support

· Ensure timely, high-quality work delivery by planning collaborative efforts, creating a balanced work plan, and organizing teamwork.

· Monitor and check linguists’ availability via a tracker and flag any potential gaps.

· Identify and communicate any potential team issues or talent-related feedback to the line manager, and then take an active part in resolving them.

· Provide support to the linguist by providing guidance on all processes and guidelines. Assist with basic troubleshooting as well.

· Checking, approving and actualizing timesheets.

Client Management

· Set and manage client expectations for deliverables and timeframes

· Understand and work under the confidentiality policy

· Attend regular project status meetings and provide written updates as needed.

Requirements:

· Firsthand experience of project management, traffic, or client servicing expertise is required, with experience in the marketing ad-agency or localization business a plus.

· Passionate about languages and working with linguists and creative writers.

· Experience working with global brands, ideally across all media platforms such as print, interactive, and film.

· Ability to perform tasks successfully and collaboratively in high-pressure settings.

· Capability to think strategically and align projects with business objectives.

· Good capacity to solve problems and make decisions.

· Proficient in both written and spoken communication. the capacity to effectively communicate both internally and externally with stakeholders at all levels.

· Self-motivated, organized, and with a keen eye for detail. A hands-on, can-do attitude toward problem solving

· Proficient with technology and tools.

· Commitment to ethical standards and professional conduct.

· Willingness to attend confidential projects at the client’s offices several times a year.