Call Center Officer (Shift)
- 12 months notice
- Location: Suntec
- Comfortable with rotational shift and night shift
- 5.5 days work week
The Client
- MNC IT Consulting
The Opportunity
- Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
Your Background
- Minimum 1 years of experience in call center environment
- Comfortable with rotational shift and night shift
- 5.5 days work week
- Able to Multitask – Logging tickets, checking KBs while on the call
- Able to do First call resolution expertise to close the call
- Fast paced environment
Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248
