Role
Offer IT Services and Solutions to customers
Job Scope
- To implement effective and consistent sales processes.
- Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for IT & Digital services within a defined market.
- To achieve established sales goals related to the building of necessary pipeline, legitimate contacts made within target market, presentations made to key stakeholders and decision makers, pilots produced, and full service and production agreements executed.
- Establish sales objectives through effective forecasting.
- To manage and develop major and critical customer accounts and coordinate the management of account management support when needed.
- To negotiate all aspects of contractual agreement including terms and conditions, duration, and pricing with the contracting entity.
- To develop and maintain relationships at the 'C Suite' while understanding and communicating prospective customers' corporate culture.
- To constantly cultivate and establish good rapport and relationship with clients.
- To maintain client relationship post-sale as account management to ensure satisfaction, ensure delivery against subsequent work order activity and identify additional opportunity within account based on evolving needs of client over the longer term.
- To prepare/craft out quotations and proposals with Technical Solution Pre-sales team and Delivery team for clients’ needs and requirements.
- To work well with Operation/Delivery Teams and other relevant stakeholders for the account management and smooth service delivery.
- To ensure proper handling/producing of sales documentation with strict adherence to company policies and processes.
- To research, monitor and understand the market trends and competitive trends to create strategic plans that will deliver desired results.
- Cold calling to arrange meetings with potential customers and prospect
- Interfacing with vendors / suppliers and building up relationships
- Record the progress of all enquiries and translate into a monthly report as directed by the respective sales manager
Job Requirements
- Having strong business-related knowledge, conscious and sensitive to business practices
- Ability and desire for sales job with a confident and determined approach Matured, proactive and able to work independently with minimal supervision
- Should be capable of thriving in the competitive market
- Highly Self-motivated and ambitious in achieving goals
- Meticulous, detailed, resourceful and result oriented
- To work with high energy, self-responsibility, and determination
- Team player and able to work under fast-paced environment
- Be cost consciousness, positive and enthusiastic. Confident yet reassuring manner with clients always
- Be well-organized skill and persistence in completing tasks on time, pleasant and highlycustomer oriented
- Responds quickly to customers and demonstrates efficiency
- Good presentation skills and time management
- Good independent, coordination and interpersonal skill
- Good telephone and face-to-face personal skills are essential
Other Skills
- Privy to confidential information held on our databases and must exercise discretion
- Confident to deal with several things at any one time and constantly re-evaluate priorities.
- A polished appearance is necessary when meeting with clients
- Occasional overtime may be required as per management’s request
- Bilingual, strong command of English and spoken mandarin would be advantageous
