The restaurant manager oversee the successful running of a managing staff, monitoring customer satisfaction, and ensuring that all food items are delivered with service in mind.
You will be responsible for
- Reviews the work of subordinates to ensure that established procedures and policies are followed.
- Inspects the service area daily to ensure the hygiene of these areas.
- Ensure that all materials and equipment are in compliance with departmental standards.
- Communicates effectively with the kitchen and other key departments.
- Analyses the training needs of the restaurant.
- Develops training programs for staff and trainees together with the training department. Evaluates training results.
- Reviews, coaches and evaluates staff performance and periodically..
- Rewards outstanding performers and take disciplinary action as and when necessary.
- Compiles the logbook for the Director of Food and Beverage on daily financial results and other relevant information.
- Ensure the standards, policies and procedures of the hotel are adhered to by the rank and file staff.
- Prepares monthly reports - Analysis and explanation of monthly results and compilation of guest comments and feedback.
- Maintains complete knowledge of Micros and Manual system procedures, daily house count arrivals/departures, VIPs, scheduled in-house group activities, locations and times, correct maintenance and use of the equipment and all department policies/service procedures.
- Anticipates guests’ needs, responds promptly and acknowledges all guests at all times.
- Assists outlet staff as and when required.
- Conducts orientation for the new employees and part-timers as well as on the job training for the existing staff.
- Completes work orders for maintenance repair and submits to Maintenance
- Performs any other duties as may be assigned from time to time by the Management.
Requirements:
- 3 years of F&B experience, preferably in a Restaurant / Cafe setting
- Experience in the hotel industry is desirable but not essential
- Able to work on a shift rotation basis
- Passion for guest satisfaction
