Job Summary
Provides assistance to arriving and departing guests & handles their luggage, orientates the guest in his room and other hotel facilities. He is the first and last contact with the guest
Job Responsibilities include, but are not limited to
Guest Arrival
Assists guests and patrons by opening and closing car and Hotel’s doors in the absence of the doorman
Counts the number of luggage unloaded and double-checks with guests to ensure that no luggage is missing
Checks guest’s luggage tag
Greets the guests and offers assistance, directs guests to the registration desk and wait till the room have been assigned
Delivers luggage to the guest room slightly after GRA has escorted the guest to his room. If a guest is unescorted by a FOE/GRO, Bellman shall escort him to the room
Shows the guest the key operations and run through the room amenities etc
Informs and sells to the guest other Hotel’s facilities
Guest Check-out
Collects guest luggage from the room on departure and brings the luggage to the lobby for guest’s check-out
Checks with guests if a taxi is required
Loads luggage into the taxi and gets the guest to confirm the pieces before he boards the taxi
Advises the taxi driver of the guest’s destination
Errands
Sends mail, messages, parcels, packages, mail & cables to the guest's room
Provides personal morning call if the operator cannot reach the guest by phone
Assists guests in moving luggage for a room transfer
Records all room transfer requests in the Bellman’s Control Book
Cleanliness
Help keep the lobby and front of the Hotel areas cleaned
Maintaining the Buggy cleanliness
Calls for Housekeeping Department if lobby area needs cleaning
Newspapers
Receives and counts daily newspapers before delivering
Lobby Traffic Control
Controls the movement of the vehicles at the Hotel’s front entrance to avoid traffic congestion
Records in the logbook any vehicles which gave trouble like illegal parking etc
Emergency
Forms part of the Hotel’s Fire Fighting team
Responds to fire alarms immediately
Assists in other forms of emergencies
Security
Reports to the Concierge and Duty Manager of any unusual circumstance, occurring in the lobby and the floor area
Other Services
Escorts guests with umbrellas to their vehicles
Keeps abreast with the latest happenings in the tourism scene, events in the Hotel etc so as to assist guests in their enquiries
Performs any other duties as may be assigned from time to time by Management
Requirements:
- Secondary school education
- Able to carry heavy loads such as luggages for guests
For more information, visit www.goodwoodparkhotel.com
Please be informed that only shortlisted candidates will be notified.
