Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
This dynamic team is seeking a Demo Coordinator for Asia Pacific Regions (SAJK & China) to support the Sales organizations effectively and efficiently leverage demo to meet targets.
We are currently looking for a proactive and motivated Demo Coordinator to interface with internal/ External customers (Sales Managers/ Agilent Customers) and where you are an active player in Agilent's sales to support cycle. You will take care of the Asia Pacific Demo Inventory where accuracy and responsiveness are key to ensuring good service. Any customer query on Demo Instruments and their availability is in good hands with you.
As a Coordinator, you will be the primary point of contact to help Sales obtain and manage loans, then help loan closure through either return logistics or via sale of the equipment. In addition, as part of the Remarketing division, you will help ensure Sales Reps are informed about the best lower cost used product alternative to meet customer needs. Also, we have a Warehouse in Singapore where the physical inventory needs to be handled with physical/system transactions per the order status needs to be performed as a Material handler occasionally. The job profile includes a lot of Pre/Post Sale Activities as we are a manufacturing company.
Once an Agilent instrument is added to Demo Inventory you will take care of its closure of Loan Length in accordance with Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions and ensure supporting document for audit (internal/external) and compliance purposes.
- Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
- Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.
- Influences changes to production and/or shipping schedules and price changes.
- May identify and follow up on business opportunities.
- May be responsible for project management of country, regional or multi-country projects.
- May require ability to read/write in one or more languages.
Qualifications
- Degree in Business Administration or equivalent with typically 5+ years working experience.
- Strong experience of Supply Chain Management & Customer Service.
- Experience managing inventory.
- Knowledge of Remarketing processes and systems.
- Experience training new employees or functions.
- Quality and/or process improvement design and implementation.
- To be able to manage Audit & Compliance requirements per Agilent's Policies.
- Material Handling of goods received in the Warehouse, their physical management and Goods Issue and receiving as appropriate.
- College degree highly preferred or equivalent experience.
- Excellent knowledge of PC tools - Microsoft suite and SAP ECC.
- Ability to recognize process gaps and take initiative to lead process improvements.
- Uncompromising values: ability to work collaboratively while ensuring compliance.
- Change Adoption - ability to thrive in a rapidly changing environment.
- Customer Service Oriented - Must have a strong background in customer service.
- Strong written and verbal communication skills, including collaborating with senior managers.
- Able to clearly articulate messages to a variety of audiences.
- Able to establish and maintain strong relationships and transactional accuracy.
- Excellent communication skills.
