Mon - Fri , office hours. Standby might be required from time to time. (compensate with time-off)
· Perform installation, configuration, testing, and maintenance of endpoint hardware and images consisting of the following but not limited to Operating System, Software/Applications, Drivers, upgrades, updates, and hotfixes
- Plan, implement, and support Patch Management and Software Distribution services
- Provide administration of back-end infrastructure services with a focus on PC Imaging
- Perform Imaging on the user machines as and when required.
- Perform 1st-level network troubleshooting in the server/network room when required
- Support desktop and server-related escalations of Workplace Management tools issues
- Perform Quality Assurance testing for changes to endpoint devices
- Contribute to the streamlining of daily operational processes, such as automation
- Experience in Solarwind products is a MUST
- Perform 2nd level support on Solarwind related escalation
- Ensure smooth running of daily operations
- Update and maintain proper documentation and reports
- Execute Technical Disaster Recovery plan during DR and DR drill.
- Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and windows)
- Setting up and managing Hyper-V and virtual machines
- Review event logs on a regular basis based on business requirements
- Manage the server OS patching procedure and security hardening
- Evaluate and review patches, before and after installation
- Perform backup and restore of systems based on business requirement
- Manage and monitor systems using monitoring software
- Conduct operational meetings with customer
- Writing/updating technical design, build and process documentations
- Any other ad-hoc duties as required or assigned
Requirements
· Bachelor's Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems
· At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects, and Workplace Management Tools (e.g. HC BigFix, MS SCCM, Citrix VDI, Ivanti, Tanium, etc)
· Experience in Solarwind-related products is a MUST, especially on server & network monitoring.
· Extensive knowledge of PC Imaging Deployment, Patch Management, and Software Distribution for desktop and server devices
· Ability to work in a heterogeneous environment
· Strong analysis and design background with sound documentation experience
· Experience in deployment of similar functions, such as HCL Big Fix, MS SCCM, Citrix VDI, Nexthink &, etc
· Working experience with MSI technology, Application Packaging/Deployment processes, and methodologies will be an added advantage
· In-depth knowledge of custom actions, scripts, scenarios-based solutions, and regressive troubleshooting in Windows Installer Technology
· Proficient in troubleshooting skills
· Effective communication skills
Self-driven and able to work independently
