Job Description
- Support live product/project application deployments and implementation.
- Logging and resolving customer issues within the agreed Service Level Agreement (SLA).
- Maintain customer correspondence including documentation of user guides and other resources.
- Escalation and reproduction of technical issues for the development team for troubleshooting.
- Understand database/data warehouse administration, being able to administer them is a plus.
- Produce technical documentations for support deployment/implementation or job logs.
- Monitoring of system health and performance.
- Conduct end-user training.
Requirements
- Diploma in Information Technology or above (Fresh graduates welcome).
- Basic knowledge and/or understanding of Java, .NET, JavaScript/HTML5/CSS, SQL, No-SQL, general software development lifecycle and best practices.
- Experience in software testing is a plus, especially for Business Intelligence, reporting software, though having the right profile is more critical.
- A fast learner and willing to learn new technologies.
- A strong communicator in both oral and written form.
- A team player with a pleasant attitude.
- Results oriented with flexible personality and willingness to travel onsite.
As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By sending us your resume you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants.
