Responsibilities
Achieve and/or Exceed Sales Plan
• Consistently achieve or exceed monthly and quarterly individual sales plan;
• Strengthen and develop relationships with existing customers;
• Sell to NEW Tiffany customers, utilizing customer engagement tools as appropriate;
• Fully support and align with all key business initiatives and new product launches.
Clienteling/Service Excellence
• Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities;
• Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations;
• Manage new relationships and migrating existing customers at higher levels;
• Support key Company, Regional, and Local events - and product launches - with strategic client attendance and sales results.
Corporate Standards and Directives
• Ensure all sales activity complies with corporate brand standards and directives.
• Ensure all sales activity supports key business strategies and current initiatives in order to drive the success of the business.
• Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.
Personal Leadership
• Work as a team and partner with colleagues to ensure a consistent exceptional customer experience and contribute to a positive store environment.
• Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.
• Exhibit passion and enthusiasm as a TCO Brand Ambassador by modeling elegance through appropriate wardrobe and presence.
Qualifications
- Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
- Proven track record in achieving sales results.
- Willingness to work non-traditional business hours including nights, weekends and holidays.
- Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
- Ability to work with a diverse client base.
- Ability to work in a fast-paced, changing environment.
- Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.
- Minimally a Diploma holder.
Preferred Qualifications
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is a bonus
