The person will be responsible for the maintenance of security / IT systems of customer sites.
You will require ensuring the operational and functional of the system under our scope. Working closely with STEE customer, contractors, vendors and establish well working relationship.
Key Responsibilities:
- Provide Corrective Maintenance works/activities through the following (but not limited to):
- Responsible for the deployed system functionalities and ensure in working condition at all times.
- Provide onsite support on security system related work for the Server, Network, Security related Equipment and Workstation.
- Perform Routine and Corrective Maintenance, software enhancement, bug fixes, testing and commissioning to meet contractual requirements.
- Perform standby duty after office hours as and when required.
- Attend to ad hoc call during and after office hours.
- Working as a team to support operations, ensure optimum uptime and achieve business KPI.
- Collate reports and checklist of PM works for billing purpose and CM works report for filing.
- Prepare/updates service checklist.
- Monitor of spare parts availability to support and meet downtime of system. Monitor of EOL/EOS of equipment installed.
- Co-ordinate with sub-contractors and customer on site matters, work schedule and quality of work.
- Support Contract administration works (Ordering, billing milestone, O&M submission, Operation Manual submission, maintenance checklist and asset list).
- Assist A&A work/ VO work for sites during maintenance cycle.
- Perform other job responsibilities as and when assigned.
Requirements:
- Knowledge in Security/ Server System/ Network equipment would be advantages.
- Able to be on standby or on shift/rotation to attend on-site 24 hours emergency service.
- Possess good analytical skills and ability to communicate with customers at all level.
- The ability to work quickly and under pressure. Good problem-solving skills needed.
