Primary Objectives of Position
Lead a team in managing the lifecycle of new/ existing business applications as well as timely turnaround of requests and incidents.
Manage various stages of projects in conception and initiation, planning, execution, performance/ monitoring, and project closure.
Job Responsibilities
- Develop business applications operational model and build the team’s competencies to support the needs of the Organization.
- Collaborate with stakeholders to understand strategic and operational needs, capture requirements, identify gaps, and translate these into solutions.
- Lead and prioritize business applications projects/ change requests/ ad-hoc assignments and manage resources to achieve project scope, budget, and time.
- Develop business case justifications and cost & benefit analyses for business application spending/ initiatives.
- Ensure business application practices adhere to Organization policies and regulatory requirements.
- Plan, design, research, evaluate, and acquire new or upgraded business applications.
- Drive and monitor KPI, and prepares operational reports summarizing information and trends to identify improvements.
- Direct, motivate, develop, and oversee the performance of the business applications team and lead by example in professionalism and accountability.
- Provide/ arrange coverage in case of staff absence/ departure.
- Manage 3rd party vendors and consultants to achieve holistic outcomes/ goals.
- Develop policies, SOP, training materials, and technical documentation and ensure these are up-to-date.
The above activities are by no means exhaustive and are subject to amendment whenever needed.
Job Specifications
Minimum Education / Qualifications
- Degree in Information Systems or equivalent.
Minimum Years of Relevant Experience
- 3-4 years’ experience in managing business applications functions, enterprise solutions, project implementation, and leading a team.
Knowledge/Skills
- Experiences in NetSuite ERP, CRM, HRMS, BI and other enterprise solutions.
- Experiences in managing SaaS, web, and mobile applications.
- Experiences in website administration and Microsoft Power Platform.
- Experiences in project, incident, change, and risk management.
- Strong knowledge of business applications and IT processes and their interdependencies.
- Experiences in software development and programming languages (e.g. Java, .Net, Apex, HTML, etc).
- Good understanding of IT governance, risk and compliance, security, and license management.
- Strong planning, analytical, and problem-solving skills.
- Able to work and deliver under tight timeline.
Attributes (functional or leadership competencies)
- Proactive in seeking assistance, input, and feedback.
- Customer-centric.
- Team player with excellent interpersonal skills and multi-tasker
- Excellent communication and writing skills.
