JOB OVERVIEW
The Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out.
RESPONSIBILITIES:
- Deliver best guest experiences at all times during their stay in the hotel
- Ensure that Guest Relation Officers check in all guests in the hotel efficiently and accurately
- Oversees and ensure all guest folios are accurately billed at check out
- Attend to all guest queries and requests
- Provide feedback from Guests to Management for action
- Able to manage and plan for front desk operations
- Provides training to Guest Relations Officer whenever necessary
- Assist in any other duties when required
Qualifications:
- Diploma in hospitality or tourism management or a related field with experience.
Experience:
- Minimum 3 years’ experience working in the same capacity
Personal qualities & attributes:
- Able to work on rotating shift, weekends, and PH
- Team player who is organised and able to work independently
- Outstanding communication and people skills
- Detailed oriented and strong customer service skills
- Can motivate fellow team members
- Mature, responsible and takes ownership
- Well-groomed and professional disposition
- Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively
- Meticulous with strong attention to details with good follow-up
- Able to provide leadership in creating a cohesive, creative, effective team environment
Work Location:
50 Telok Blangah Road, 098828 Singapore
