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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Call Centre Agent for Hospital @ Central (Office Hrs, Medical Benefits Provided) #LSS
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Call Centre Agent for Hospital @ Central (Office Hrs, Medical Benefits Provided) #LSS

Talents@work Pte. Ltd.

Talents@work Pte. Ltd. company logo

Benefits:

  • Office hours: 8am to 5pm,balternate Sat 8am to 12pm
  • Good MedicalbBenefits
  • 13th Month + Performance Bonus


Job Descriptions:

  • Handling general enquiries and appointment related requests for the hospital across all touch-points such as Calls/E-faxes/Referrals/Emails/SMS Chat/Live Chat.
  • Provide quality customer service and prompt follow-up to callers/patients.
  • Liaise and follow up closely with internal departments to resolve patients’ queries.
  • Acquire strong knowledge of the products and services, culture and processes.
  • Be familiar with the service workflows and requirements as well as service recovery protocol.
  • Meet individual KPIs and SLA targets and contribute positively to Contact Centre’s Key Performance Indicators.
  • Any other duties assigned by Supervisors/Executives/Assistant Manager/Manager.


What it Takes:

  • At least 1 year of professional customer service experience in a call centre will be preferred
  • Excellent communication skills and telephone etiquette
  • Passion for service excellence
  • Computer literate, with good typing and active listening skills
  • A strong team player and able to work in a fast-paced and dynamic environment


Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]


*We regret to inform that only shortlisted candidate will be notified. Thank you

✱   This job post has expired   ✱

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