Benefits:
- Office hours: 8am to 5pm,balternate Sat 8am to 12pm
- Good MedicalbBenefits
- 13th Month + Performance Bonus
Job Descriptions:
- Handling general enquiries and appointment related requests for the hospital across all touch-points such as Calls/E-faxes/Referrals/Emails/SMS Chat/Live Chat.
- Provide quality customer service and prompt follow-up to callers/patients.
- Liaise and follow up closely with internal departments to resolve patients’ queries.
- Acquire strong knowledge of the products and services, culture and processes.
- Be familiar with the service workflows and requirements as well as service recovery protocol.
- Meet individual KPIs and SLA targets and contribute positively to Contact Centre’s Key Performance Indicators.
- Any other duties assigned by Supervisors/Executives/Assistant Manager/Manager.
What it Takes:
- At least 1 year of professional customer service experience in a call centre will be preferred
- Excellent communication skills and telephone etiquette
- Passion for service excellence
- Computer literate, with good typing and active listening skills
- A strong team player and able to work in a fast-paced and dynamic environment
Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]
*We regret to inform that only shortlisted candidate will be notified. Thank you
