Responsibilities:
- Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
- Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
- Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
- Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
- Manage of IT operational risk and issues, system performance and availability
- Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
- Assist in managing operating expenses of IT resource and service-related expenses
- Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
- Maintain the operation certification standards and involve all IT audits and assessments
- Assist in Business Continuity and IT Disaster Recovery activities and planning
- Involve project management (including new initiatives) to ensure all timeline is meet
- Support outside office hours (Include Sat , Sun & PH) for incident or downtime for maintenance when required
Requirements:
- At least 3 years’ experience in IT operations, service delivery and management or service desk management
- Experience in Project Managment is required.
- ITIL certification would be an added advantage.
We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.
EA Personnel Name: Tan Gabriel
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771
