Main Duties & Responsibilities:
· Prepare and distribute sales-related documents and reports.
· Respond promptly and professionally to customer inquiries in-person.
· Provide information about restaurant services, menus, pricing, and special promotions.
· Handle customer complaints or concerns effectively and escalate issues to the appropriate personnel when necessary.
· Coordinate and execute events such as private dining, corporate meetings, and special functions.
· Liaise with customers to understand their event requirements and preferences.
· Collaborate with kitchen and service staff to ensure seamless execution of events.
· Maintain accurate records of sales activities, including leads, contacts, and sales conversions.
· Monitor inventory levels of promotional materials and coordinate their distribution as needed.
· Build and maintain positive relationships with existing and potential customers.
· Follow up with customers to gather feedback and ensure satisfaction with services provided.
Qualifications:
· Diploma in Business Administration, Hospitality Management, or related field.
· Previous experience in administrative roles, preferably in the hospitality or F&B industry.
· Excellent communication and interpersonal skills, with proficiency in English
· Strong organizational abilities, with attention to detail and the ability to prioritize tasks effectively.
· Customer-focused attitude with a passion for delivering excellent service.
