KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.
Job Description
As an Operations & Process Improvement Manager, you will be primarily be responsible for management reporting and daily operations of the business unit. You will also identify opportunities for process improvement and implement solutions to drive operational excellence, leveraging AI and automation tools. You will work closely with cross-functional teams to manage process transformation initiatives, monitor progress, and report on measurable outcomes in alignment with business goals and objectives.
Job Responsibilities:
- Oversee and coordinate operational activities including but not limited to resource allocation/deployment, hiring, productivity and utilisation, staff performance review, training and certification, quality and risk management, knowledge management, team bonding/engagement, operational budget management, opportunity and WIP/revenue tracking.
- Ensure business unit’s related data in enterprise systems is up-to-date and provide timely reporting to senior management on a regular or ad-hoc basis.
- Identify AI/technology-enabled process improvement and automation opportunities within the business unit, collaborate with senior management to prioritise and develop business cases to justify investments in new technologies or process transformations.
- Collaborate with cross-functional teams to manage the implementation of AI/technology-enabled process improvement initiatives, including process reengineering, automation, and standardisation.
- Create and maintain documentation of updated processes, procedures, and work instructions to drive process standardisation and improve efficiency.
- Identify and manage risks associated with new or changed processes, and ensure that appropriate controls are in place.
- Establish metrics to track and report on process performance, and ensure that data is collected and analysed to identify areas for improvement.
- Communicate regularly with stakeholders to ensure that they are aware of process changes, and provide training and support to facilitate successful adoption of new processes.
Job Requirements:
- Bachelor's degree in Business Administration, Information Technology, or a related discipline
- At least 2 years of experience in business operations, process improvement, project management, or related fields.
- Proven track record of implementing successful process improvement or internal innovation initiatives.
- Strong analytical skills, with experience in analysing data using Excel and BI tools
- Excellent communication, interpersonal and stakeholder management skills.
- Ability to work collaboratively with cross-functional teams and drive consensus.
- Strong project management skills, including the ability to manage multiple projects simultaneously and prioritise effectively.
- Experience with AI and automation technologies will be an added advantage.
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.
