APPLICATION SUPPORT TEAM LEAD
Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.
We are looking to hire an Application Support Team Lead, to join us in an exciting engagement. This is a rewarding role that requires candidates to lead a team of Application Support Engineers and exercise their technical skills and soft skills in managing user incident tickets and resolving them to closure for a Singapore public sector agency for a Finance and Treasury system.
Responsibilities
1. Lead a team of application support engineers.
2. Provide application production support services.
3. Analyse, and resolve incident tickets through a pre-defined workflow and ticketing tool.
4. Meet service level agreements (SLAs) for response time and resolution time.
5. Work on service requests for new enhancements.
Experience:
1. Minimum 5 years relevant experience working in an application production support team.
2. Minimum 5 years of work experience in technical skills, software development and coding in:
a. K2 Five (at least version 5.6) (Mandatory)
b. Microsoft SQL
c. .NET C#
3. Minimum 5 years of work experience in:
a. Treasury or Finance projects
b. Public sector projects
Education & Certifications:
1. Bachelor’s Degree in Computer Science or a technology-related field.
2. ITIL Foundation certification.
Personal characteristics:
1. Strong English verbal and written communication skills.
2. Good work attitude.
3. Fast learner and able to quickly understand complex systems.
4. Quality conscious.
5. Strong sense of responsibility, accountability, and customer service.
