• Handle event enquiries and quotations, act as a point of contact for customer
• Understand and manage all customer requirements and communications from planning to execution
• Develop event concept ideas (if applicable), contact suppliers, and develop event costing as part of event planning
• Maintain up-to-date events calendar in WOA facilities (Lounge, Rooftop Terrace, Board Room, Hangar66 Café area, etc.)
• Track planning and setup progress as part of scheduled events’ execution
• Plan event, set up venue and execute all events scheduled within the facility
• Communicate and work with internal and external parties to plan, set up, and execute events
• Execute events and meet customer service levels and expectations for all events and associated KPIs – customer survey,feedback, events planning milestones, events execution timeliness, adherence to events budgets, etc
• Understand every event’s executional challenges ahead of time and highlight potential issues to management
• Resolve problems independently and promptly during event execution; escalate to management as necessary
• Maintain central event support service supplier listings with latest pricing and assessment of product/service quality, and effective working relationship
• Continually refresh and refine vendor/partner list including identifying new events supporting services vendors, and setting up partnership arrangements with them
• Make recommendations on in-house vs. outsource of events supporting products and services and help improve company's events capabilities and offerings
• Help developing marketing collaterals for sales and marketing purposes
Requirements:
· Diploma or above in Events management, PR, marketing, hospitality management or related field is preferred
· Experience: 2-5 years of related experience in venue set up, working with 3rd party vendors, and events execution
· Proactive, positive, meticulous and able to work independently requiring minimal direction
· Able to work on weekends and night hours when required
· Good team player and enjoy interacting with people
· Experience in Design & Video Software will be an advantage (e.g. Photoshop, Illustrator, Adobe Premier, iMovie.etc)
· Experience in venue sound and light systems will be an advantage
· Possession of a Class 3 driving license will be an advantage
