Position Overview:
The Sales and Project Manager in a manufacturing industry plays a pivotal role in overseeing both the sales function and project management aspects within the production environment. This role requires a unique blend of sales acumen, project management skills, and a deep understanding of manufacturing processes to ensure successful project delivery and customer satisfaction.
Key Responsibilities:
Sales Management:
- Develop and implement strategic sales plans to achieve company targets and expand market share.
- Identify and cultivate new business opportunities through market research, networking, and relationship building.
- Manage the sales pipeline, from lead generation to deal closure, ensuring timely follow-up and effective communication with prospects.
- Collaborate with the sales team to establish pricing strategies, negotiate contracts, and resolve customer concerns.
- Monitor sales performance metrics and provide regular reports to the management team.
Project Management:
- Lead cross-functional project teams to execute manufacturing projects on time, within budget, and according to quality standards.
- Define project scope, objectives, and deliverables, ensuring alignment with customer requirements and company goals.
- Develop detailed project plans, schedules, and budgets, and track progress throughout the project lifecycle.
- Coordinate with internal departments (such as engineering, production, procurement, and logistics) to allocate resources, resolve issues, and mitigate risks.
- Conduct regular project meetings, communicate project status updates, and manage stakeholder expectations.
- Ensure compliance with regulatory requirements, safety standards, and quality assurance protocols throughout the project execution process.
Customer Relationship Management:
- Serve as the primary point of contact for key customers, addressing inquiries, managing expectations, and fostering long-term relationships.
- Collaborate with customers to understand their needs, preferences, and feedback, and incorporate insights into product development and service enhancements.
- Anticipate customer needs and proactively identify opportunities to upsell or cross-sell additional products or services.
- Handle customer complaints or escalations promptly and effectively, seeking resolutions that uphold the company's reputation and customer satisfaction.
Continuous Improvement:
- Drive continuous improvement initiatives to streamline processes, enhance efficiency, and optimize resource utilization.
- Analyze sales and project performance data to identify trends, opportunities, and areas for improvement.
- Implement best practices, tools, and methodologies to enhance sales effectiveness and project management capabilities.
- Provide training, guidance, and support to sales and project teams to foster professional development and enhance overall performance.
Qualifications:
- Bachelor's degree in business administration, engineering, or a related field; MBA or PMP certification is a plus.
- Proven experience in sales management and project management roles within the manufacturing industry, with a track record of achieving sales targets and delivering successful projects.
- In-depth knowledge of manufacturing processes, production planning, and supply chain management.
- Strong leadership skills with the ability to motivate and inspire cross-functional teams to achieve common goals.
- Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with customers, stakeholders, and team members at all levels.
- Analytical mindset with proficiency in data analysis, problem-solving, and decision-making.
- Results-oriented, with a commitment to quality, customer satisfaction, and continuous improvement.
