Responsibilities:
- Oversee daily operations of the front-of-house team, ensuring exceptional guest service.
- Train and mentor staff in customer service excellence and operational procedures.
- Manage scheduling, resolve conflicts, and maintain high team morale.
- Enforce hygiene and safety standards across all service areas.
- Collaborate with management to enhance service quality and efficiency.
- Handle escalated guest inquiries and ensure satisfactory resolutions.
Requirements:
- Proven experience in a leadership role within hospitality or F&B.
- Strong leadership, communication, and organizational skills.
- Knowledge of food safety regulations and customer service best practices.
- Ability to inspire and lead a team in a fast-paced environment.
Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954
Ivan Lim | EA Personnel No.: R1109856
