About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.
The Role
The primary objective of the Workplace Engagement and Operations Senior Manager at Klook is to foster a productive and engaging workplace environment by improving engagement, wellness, inclusivity, and overall employee experience. This role encompasses three key areas of responsibility: driving engagement initiatives, enhancing the employee experience, and managing office operations.
What you'll do:
Engagement and Inclusivity:
- Develop and implement strategies to improve engagement, inclusivity, and diversity in recruitment, onboarding, retention, and learning and development.
- Proactively identify opportunities to enhance employee wellness and recognition programs. Run quarterly town halls and other events.
- Utilize quantitative data analysis to monitor and interpret employee sentiment data and make informed decisions to improve workplace engagement.
Employee Experience:
- Coordinate and execute global office experience (OX) projects and programs that enhance the overall employee experience.
- Allocate OX resources efficiently, planning budgets, and optimizing operations.
- Proactively identify opportunities to increase operational efficiency and streamline office processes.
Office Operations/ Facility Management:
- Manage office spaces, leases, and vendors to ensure smooth functioning of all Klook offices.
- Advise on market trends in office operations and planning to optimize office spaces.
- Collaborate with cross-functional teams to effectively manage contracts and leases, ensuring favorable terms for the company.
What you'll need:
- Demonstrated ability to work with quantitative data, interpret sentiment data, and make data-driven decisions.
- Strong interpersonal and communication skills to effectively engage and work with senior management, including those with backgrounds in finance and technology.
- Experience in managing and energizing a diverse team, promoting a positive work environment.
- Experience in leading employee / office engagement initiatives; regional / cross markets experience preferred.
- Knowledge of office operations, including lease management, vendor relationships, and market trends.
- Proactive mindset and ability to identify opportunities for improvement and enhancement.
