PURPOSE OF THE ROLE:
As a Service Executive you are an important member of the team. Working in this position means take orders, serving, cleaning, setting up tables as well as and collecting payment. Working as a SE requires excellent knowledge of food and beverage. As you will have the most contact with the costumers during their dining experience, it is essential to provide an efficient, fast and polite service at all times to maintain the high quality of our restaurants.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Look after a section and ensure that your guests have an amazing experience.
• Wipe down the benches
• Align the tables
• Polish and set up all the tables with napkins and cutlery
• Clean, refill and place salt and pepper on tables
• Ensure all the stations are supplied
• Ensure all condiments are stocked up and placed on tables and stations
• Refill the stations with glass cloths, sanitizer, napkins and wet wipes
• Refill dessert fridges and dessert toppings
• Ensure all the tills are restocked with till rolls and PDQ rolls
• Ensure bins are clean and empty
• Ensure orders are repeated to the costumers before processing them (food and drinks)
• Ensure orders are correctly communicated to the kitchen via ICG
• Ensure customers are aware of delays and waiting times
• Ensure important information is shared with the other members of the staff
• Set up customer tables with correct cutlery according to their food order
• Ensure food is served quickly and to the highest standard
• Collect payments
• Ensure customers had a pleasurable meal/experience
• Restock stations with napkins, wet wipes and sauces
• Wipe down all chairs and benches
• Sweep floor thoroughly
• Place sauces in fridges
• Clean the station
• Ensure dirty laundry is placed in correct bags
• Empty all the bins
• Clean staff area
• Polish remaining cutlery
KEY SKILLS REQUIRED
• Ability to serve food and drinks quickly
• Be friendly and helpful
• Remain calm and professional under pressure
• Excellent communications skills
Work hours: 5 days week, 44 hours per week (Shift Work)
Benefits:
- Monthly service charge share if sales target achieved
- Meal and uniform
- Annual leave, sick leave, childcare leave, marriage leave etc
- Staff discount available
- Health & dental care
- Employee retention
