Our client, one of Asia-Pacific’s leading organizations is looking for:
Customer Service Specialist
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries on general and transactional enquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer requests.
- Customer outreach to encourage the use of digital services.
- Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
- Collaborate with stakeholders to resolve all customer queries and requests.
- Able to multi-task while speaking to customers and toggle between system application screens in a fast- paced environment.
- To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
- To adhere to professional standards of behaviour & conduct in dealing with customers
- Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Customer Service Specialist”)
Only shortlisted candidates will be notified.
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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982
