- Supervise the Front Office operations to ensure efficient and swift handling of guest needs.
- Consistently provide overall managerial assistance across the hotel by overseeing guest contentment, service quality, security, staff activities, and identifying any physical issues, with a primary focus on the front office operations.
- Collaborate with relevant departments to maintain the proper functioning of the front office, including addressing room defects and cleanliness matters.
- Uphold the departmental standards, policies, and protocols.
- Address guest grievances, special requests, and implement corrective measures to achieve utmost guest satisfaction.
- Document critical incidents such as staff or guest injuries and damage to hotel property in incident reports.
- Promptly, efficiently, and courteously attend to guests' queries, issues, and complaints to both their satisfaction and the hotel's best interest.
- Ensure cleanliness and orderliness of the Front Office and public areas, as well as the proper functioning of operational equipment.
- Supervise and guide the Front Office Team during the night audit processes, reconciling records.
- Exhibit proficiency in the Opera Cloud system to facilitate the reconciliation of daily night audit reports and balance daily financial activities.
- Maintain and ensure the professional appearance of all Front Office team members.
Job Requirements
- Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
- Minimum 4 years’ related experience in a full-service hotel or mid-range hotel with at least 1 year work experience with Opera Cloud system.
- Able to commit to work shift including weekends and public holidays.
- Great communication skills and interaction with guests, internal and external stakeholders.
- Must be able to work permanent night shifts.
- Well versed in Opera Cloud System
- Ability to multi-task and work efficiently in a fast-paced environment.
