Job Highlights
- Career Exposure and Learning Opportunities
- Professional Development
- Fun and Collaborative Working Culture
Job Description
- Identify opportunities to market the agency's services to existing and new clients, and monitor and develop new services for the agency.
- Deliver service-level agreement commitments on availability, reliability, and client response turnaround time.
- Maintain good relationships with clients to retain and protect our customer base against attrition.
- Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly.
- Assist the team in business support and coordinating day-to-day account activities.
- Support sales and marketing by providing relevant information, including customer feedback and sales leads.
- Develop presentations, proposals, and reports for clients.
- Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance.
- Be knowledgeable of company capabilities and products and services, and be up-to-date on digital marketing solutions to effectively communicate all offerings to clients.
- Proactively provide the Account Servicing Manager with regular updates on account activities, including status and call reports.
- Management of project timelines and expectations while building strong relationships in the process to achieve customer satisfaction.
- Ensure actions and key deliverables were being met and kept within the defined scope, along with all internal and external team members.
- Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements.
Requirements:
- Degree or diploma in Digital Marketing or a similar subject.
- 1 to 2 years of experience in advertising, digital, social, and client-facing activities in an agency environment.
- Experience in project management and the ability to communicate expectations firmly.
- Passionate about digital marketing, understanding trends, digital strategies, and metrics.
- Ability to tell stories with data.
- Ability to adapt to a fast-paced environment.
- Ability to multi-task and handle numerous projects simultaneously.
- Highly organized, with a keen sense of attention to detail.
- Ability to perform under stress to meet deadlines while maintaining a high output standard.
Benefits and Remunerations:
- Commissions and incentives are available for this role
- Annual Salary Review
- Performance Bonus
- Unrecorded leave
- Alternative work-from-home schedule
- Healthcare Benefits
- Transport Claim
- Meal Claim
- Birthday Voucher
