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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Senior Executive, Customer Account Management (Consumer Health)
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Senior Executive, Customer Account Management (Consumer Health)

Dksh Singapore Pte. Ltd.

Dksh Singapore Pte. Ltd. company logo

Job Description:

· Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.

· Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.

· Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement.

· Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.

· Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.

· Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team.

· Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies.

· Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions.

· Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.).

· Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives.

· Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution.


Job Requirements:

· Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.

· Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.

· Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement.

· Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.


The salary stated is inclusive of Transportation Allowance.

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