ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop ground breaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.
Your Responsibilities
This role will provide team leadership for End User Compute team members and requires both hands-on delivery of support and responsibility for overseeing delivery of support across regional locations. The job split is as follows:
- End User Computing Support (Weight 60%) – Resolve incidents and action requests for end user computers, computer peripherals and phones.
- Networking and Data Centre Teams Support (Weight 10%) – Provide in-country assistance to the global Networking and Data Centre Services teams for purchasing and hands-on-wires support
- Project Support (Weight 10%) – Provide in-country support for the execution of projects.
- Leadership (Weight 20%) - Overseeing delivery of support in all [country/region] locations and managing those Support Delivery team members based in Singapore, Philippines, Japan etc.
Your Profile
- 5+ years working experience in support of end user hardware and software
- ITIL certification preferred
- Experience in using a ticketing tool for managing incidents and requests
- Setting up computers, computer peripherals and phone handset on end user desks
- Computer management in Active Directory
- Imaging computers with a standard operating environment (SOE)
- Installing software
- Configuring printers and installing printer drivers
- Basic configuration of Windows 10 and 11 operating environments
- Proficient in using Microsoft Outlook, Word, Excel and PowerPoint
- Proficient in using Apple iOS devices such as iPhones and iPads
- Installing network and server equipment in racks (hardware only)
- Patching network cables to switches
- Interfacing with vendors for the procurement of hardware or requesting support
- Providing IT advice and training to end users in line with company guidelines, policy and standards
- Supervising and coaching team members
