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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Officer (NEL)
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Customer Service Officer (NEL)

Sbs Transit Rail Pte. Ltd.

Sbs Transit Rail Pte. Ltd. company logo

Responsibilities:

  • Provide advice and assistance to passengers in response to enquires (for example journey routes and times, fare and ticketing issues, travel on other modes of transport & travel directions and use of travel interchanges)
  • Assist passengers with special needs in boarding/ alighting the trains safely
  • Observe and take appropriate action against any failure of equipment and irregularities whilst at stations, including requesting assistance from other railway staff
  • Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations
  • Communicate with OCC and passengers as necessary via train communications equipment
  • Monitor the performance of the train whilst travelling and take appropriate action against any irregularities, including requesting assistance from other railway staff
  • Deal with train defects in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
  • Maintain validity of track access qualification and comply with competency assessment
  • Drive the Passenger Trains
  • Deal with incidents such as Passenger Emergency Communication device being activated, fire on train, detrainment, etc., in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
  • Perform the duties of Emergency Train Operator in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
  • Perform other duties as directed by his/ her superiors

Requirements:

  • Higher NITEC in Engineering or GCE 'A' or 'O' Levels, with minimum 5 credits for 'O' Level holders
  • Preferably with minimum 2 years' working experience in the service or retail industry
  • Required to manually operate station and trainborne equipment
  • Possess a pleasant disposition and personality
  • Good interpersonal skills with a passion to work with people
  • Willing to perform shift work
  • Ability to identify colours

By submitting your application for this position, you consent to:


a. the collection, use and disclosure of your personal data by SBS Transit Limited and its subsidiaries (“the Company”) for the purposes of your application and potential employment with the Company, including disclosing such personal data to any of SBS Transit Limited’s subsidiaries, affiliates or related corporations (if necessary for processing of job application); and


b. SBS Transit Limited and its subsidiaries' retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.


We regret that only shortlisted candidates will be notified.


Intensive training will be provided for shortlisted candidates.


Walk-In Interview:

Venue : DTL Gali Batu MRT Depot

Address: 350 Woodlands Road, Singapore 677730

Date : 21 March 2024

Time : 1PM - 4PM

✱   This job post has expired   ✱

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