• Monitor the performance and availability of IT systems and networks onsite, using various
tools and methods
• Troubleshoot and resolve any issues or incidents that affect the IT services or operations
• Escalate complex or critical problems to the appropriate teams or vendors
• Document and report on the IT activities, events and incidents
• Perform routine maintenance and backup tasks on IT equipment and software
• Provide technical support and guidance to end users and staff
• Follow the IT policies, procedures and standards
Qualifications:
• At least two years of experience in IT operations or a similar role
• Knowledge of IT systems, networks, applications, and devices
• Proficiency in troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Attention to detail and accuracy
