Job Description:
- Contribute to IT initiatives for Antaes Asia clients
- Provide L1/L2 Application support to Front Office users
- Adhere to Service Level objective target
- Ensure adherence to Application Production Support (APS) roster in terms of mailbox, webportal and hotline
- Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)
- Escalate timely to Head of APS on possible risks, escalation matters and management issues.
- Review and create application Support knowledge articles
- Contribute to the continuous improvement plan
- Contribute to the promotion of Antaes services on top of assistance provided to clients
Job Requirements:
- At least Bachelor’s Degree in Computer Science, Engineering or related fields
- Total 5+ years of overall IT experience with 1+ year experience as L2 support
- Analytical and Problem-solving skills
- Excellent communication skills along with a customer/user-centric mindset
- Willingness to continually update and enhance skills in systems and processes through own efforts and trainings
- High level of persistence, can-do attitude & pro-activeness
- Good command of ITIL practices, Unix OS, SQL, Middleware (Tomcat, MQ), Software architecture
- At least basic command of Kubernetes, Autosys or Any scheduling system, Shell or Python, Jira and Service Now
