Account Manager

About the role:

Manage and retain institutions in the “strategic” customer base in SEAHK

1. Grows and Expands Account Relationships: Identifies key account stakeholders and implements strategies to grow and expand those relationships
2. Analyzes Account Health & Mitigates Risks: Analyzes usage data to understand customer health and trends; Leverages data to proactively identify and mitigate issues
3. Services Accounts & Defends Revenue: Manages relationships with key stakeholders and responds to customer issues or questions in a prompt and effective manner
4. Completes In-Depth Customer Research: Leverages various sources to research customers and their needs; Seeks out market insights and trends; Uses research to tailor outreach and plan for customer meetings
5. Acts as a Collections Advisor: Identifies collections gaps and recommends journal/non-journal products to improve research and teaching outcomes
6. Manages Opportunity Pipeline: Follows Wiley sales processes and opportunity management approach; Captures efforts in a common and consistent way in CRM
7. Influences Through Value-Selling Behaviors: Influences customers with a value-driven approach throughout the sales process; In written and verbal communications and in presentations
8. Excels at Team Collaboration: Exhibits strong collaboration and teamwork to impact common account revenue goals.

How you will make an impact:

• Manages a portfolio of institutional accounts, and consortia, in a pod structure with SAM (Strategic Account Manager), CSM (Customer Success Manager), and SC (Sales Coordinator) teamwork.
• Manages and renews TA (Transformational Agreement) paperwork and compliance requirements annually (or, as needed) with institutions.
• Manages and renews journal and non-journal products in the “strategic” customer base.
• Identifies and manages non-journal cross-sell leads based on institutional-level collections needs.
• Works with the CSM to drive success in the management of existing TA customers.

We are looking for people who:

• undergraduate degree
• 3+ years of experience in the publishing industry
• Strong email/written communication skills
• Experience selling and managing academic research subscriptions, and products.
• Experience working in a highly collaborative team environment.