Wilhelmsen Ships Service (WSS) is looking for a Cylinder Coordinator.
The people at Wilhelmsen don’t just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it. Wilhelmsen Ships Service (WSS) supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals.
The Cylinder Coordinator will involve efficiently addressing customer inquiries related to cylinder commercial issues, resolving complaints, and ensuring compliance with business models. The role also entails coordinating with various teams to ensure competence, proper system usage, and optimizing cylinder turnaround on vessels.
Who you will be working with:
The Cylinder Coordinator will report to the Team Lead, Cylinder Coordination East.
What you will be doing:
Customer Fronting:
- Ensuring customers receive an efficient solution to all enquiries pertaining cylinder commercial issues
- Monitor, report and follow-up on customers’ complaints/non-compliance to the cylinder business models agreed
- Support correct administration of the assets on board customer vessels, including tracking of cylinders, analyzing cylinder discrepancies onboard customers’ vessel
- Utilizing conflict resolution techniques to de-escalate tense situations
- Escalating unresolved claims and credits to ensure these are resolved within KPI target
- Responsible for adhoc control of the count of cylinders in customers’ possession
Internal Stakeholder Management:
- Communicating with the rest of the Sales & CS teams, Credit team, Global Invoicing team, KL Coordination Team and Operations
- Support and assure competence in the network related to cylinder commercial models, including training
- Ensure correct usage of internal system with regards to all applications related to cylinder commercial transactions
- Suggesting process improvements and ways of working through identifying recurring issues, trends and reporting them business process owner/manager
What we are looking for:
- Diploma in Business or similar discipline.
- Minimum 1-2 years of relevant working experience
- Ability to deal with customers in a professional and empathetic manner
- Ability to act on initiative in a proactive manner
- Good interpersonal, influencing and networking skills with awareness of global cultural differences
- Results and process driven, with an elevated level of responsibility
- Co-operating attitude, being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
What we offer:
Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.
https://www.wilhelmsen.com/ships-service/
Sounds interesting? If you can see yourself in this role, please let us know why you are our Cylinder Coordinator.
