Position: Form Processing Officer
Location: Raffles
Salary: Up to $3000 (depending on experience)
Job Description:
- Open and manage customer forms and requests received through mail.
- Ensure completeness of customers' requests, updating particulars accordingly.
- Process customer requests following Standard Operating Procedures.
- Collaborate with Trading Representatives and relevant stakeholders to gather additional information, ensuring timely completion of customer requests.
- Provide insights and suggest measures to improve processes, mitigate risks, and enhance SLA and cost-effectiveness.
- Designing and reviewing customer service request forms.
- Handling ad hoc assignments.
Job Requirements:
- Diploma or degree, preferably in Banking or Finance.
- Minimum 2 to 3 years of relevant Customer Service experience, with operational knowledge in Securities and the stock market being advantageous.
- Strong written and oral communication skills with a customer-centric mindset.
- Effective interpersonal skills for both internal and external interactions.
- Self-motivated and capable of working under pressure.
- Good team player with commitment and initiative.
- Meticulous, well-organized, with analytical and problem-solving abilities.
Attention to: Hailey
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431
