JOB RESPONSIBILITIES:
- Engage with customers on TikTok by responding to comments and inquiries.
- Update Shopify inventory records for accurate product availability.
- Provide after-sales service by following up with customers, soliciting feedback/ ratings, and offering promotional codes.
- Inventory management - support merchandise transfer, stock take, and inventory counts.
- Handle incoming customer calls and assist as needed.
- Has strong customer service and sales skills to deliver exceptional service, drive sales, and foster positive customer relationships in a fast-paced environment.
- Provide client service support for retail network and E-commerce.
- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.
- Assist in scheduling customers’ jewelry repairs.
- Manage knowledge of company products, services, and general inquiries.
- Maintain a high level of professionalism with clients and establish a positive rapport with every client.
- Process E-commerce orders from beginning to end.
- Ability to handle complaints/feedback competently.
- Drive client satisfaction.
- Generate revenue increase by offering sound recommendations and suggestions.
- Any other ad-hoc tasks or projects.
- Work together with operations to ensure a smooth fulfillment process.
- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.
- Attend to customers’ queries in-store and online stores.
- Be self-motivated and driven to achieve monthly sales targets.
- Ensure merchandise and displays are consistently well-presented.
JOB REQUIREMENTS:
1) 1-2 years of customer service experience.
2) Passionate about helping others and driving client satisfaction.
3) Excellent interpersonal and communication skills.
4) Candidate with retail or jewelry experience is an added advantage.
5) Ability to handle complaints/feedback competently.
6) Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
7) Positive work attitude and ability to multitask, organize, and prioritize work.
8) Good spoken English and another language to speak to clients from multilingual environments.
· 5-day work week. Candidates must be willing to work on weekends and Public Holiday.
