Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers (2017). Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.
Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.
Our Reservations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
Your responsibilities include:
- First point of contact for guests; Greet guests promptly as they arrive at the restaurant
- Manage reservations through phone calls, emails, and other forms of communications
- Assist the Managers with seat plan arrangements for each service
- Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable
- Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
- Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication
We are looking for someone:
- Eager to grow
- Passion for people (through food & service)
- Lead with empathy and kindness, though never without firmness
- Pursue continuous improvement
- Own outcomes and drive solutions
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
https://instagram.com/tlbg.openarms
Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.
