Duties
· Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
· Answer all incoming calls promptly and effectively in an efficient and professional manner.
· Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
· Follow through and take ownership on all queries from customer where possible.
· Work towards KPI set by Leader.
· Able to work unsupervised and maintain professionalism.
· Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
· Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.
Requirements
· 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred
· Min. Nitec in office administration
· Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
· Possess customer centric qualities
· Good interpersonal & phone communication skills.
· Bilingual in English and Mandarin (due to high volume of Mandarin speaking account holders)
· Able to commence work on short notice
· Strong understanding how subscriber life cycle works
· Passion in learning new skills, product, technical knowledge
· Shows tenacity in finishing, especially in the face of resistance
· Pursues everything with energy, drive, and a need to finish
· Strong team player with strong teamwork capability
Please submit your LATEST resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period
We regret that only shortlisted candidates will be notified.
Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544
