Job Description
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering.
They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies.
Be a problem solver with a moderate level of reporting skills.
No travel restrictions.
Key Responsibilities
Handle inbound employee/cross-functional teams’ inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues
Provide reporting on work and escalate issues to Project Managers
Process International Exits, Transfers, Onboarding, Leaves and Travel case Identify opportunities for process improvement and compile process information for Training Raise risks and issues to Project Management
Gathering data and working with the employees/cross-functional teams to complete HR processing
Prepare and deliver updates to management team on a weekly basis
Serve as primary contact for processing needs and client inquiries on processing team SLAs
Schedule and drive meetings with parties as needed
Oversee the development of process documentation, track process changes and drive documentation updates according to team lead directives
Create and maintain partnerships with geographically distributed HR Business Partners, Employee Relations specialists, and specialty HR Operations teams (Recruiting, Compensation, Finance, Benefits, Immigration, Payroll, Mobility, HR Information Systems)
Basic Qualifications:
Bachelor’s Degree Minimum 3 years of experience in Business Operations
Job Qualifications:
Minimum of JLPT N2
Accenture experience preferred Workday, Salesforce experience preferred Previous HR experience is a plus but not required; Strong Operations experience preferred Strong communication skills
Required - Excel experience including creating pivot reports, VLOOKUP’s, and charts/graphs partnered with analytical and problem-solving experience Process mapping experience a plus
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law
