Description:
We are searching for a talented Reservation & Sales Executive to join our team. With 1-2 years of experience in a hospitality environment, travel agency, or front sales concierge role, you'll play a crucial part in delivering exceptional service. If you're passionate about sales, customer satisfaction, and thrive in a dynamic setting, we want you on board!
Position: Reservation & Sales Executive
Location: Kim Keat Road
Salary: $3000 - $4000
Job Description:
- Sales Excellence: Drive revenue through effective sales strategies, upselling, and cultivating strong customer relationships.
- Reservation Management: Handle reservation inquiries, bookings, and cancellations with precision and a customer-centric approach.
- Customer Service: Provide personalized assistance to guests, ensuring a seamless and delightful experience throughout their stay or travel.
- Product Knowledge: Stay informed about our offerings, promotions, and services to effectively communicate and sell to potential customers.
- Collaboration: Work closely with internal teams, such as marketing and operations, to enhance overall customer satisfaction and business performance.
- Record Keeping: Maintain accurate and organized records of reservations, customer interactions, and sales transactions.
- Problem Resolution: Address customer concerns promptly and find effective solutions to ensure a positive experience.
Job Requirements:
- 1-2 years of experience in a hospitality, travel agency, or front sales concierge role.
- Proven track record in sales and customer service.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational abilities.
- Familiarity with reservation systems and travel booking platforms.
- Ability to work in a fast-paced, customer-focused environment.
