About the Role
As VP of Risk Operations, you head up Aspire’s Risk Operations department. You report to the COO and are part of Aspire’s leadership team.
What will you be doing?
- Build and lead the risk operations teams, currently composed of 5 teams and ~15 people
- Lead the operations linked to the scope described above
- Manage the software we use to manage risk: fraud management software, reconciliation software, and continuously look for new technologies to improve our capabilities and automate our operations
- Design and maintain the policies, processes, programs.. associated to risk operations
- Investigate, document, and escalate any incidents, as well as suggest and align on remediative and preventive measures
- Monitor and test the effectivity and resilience of rules, processes, policies, programs, and continuously improve them
- Report on relevant metrics: Fraud rates, Reconciliation rates, SLAs, volumes, incidents, automation rates, cost, etc.
- Create, align, own the strategy to manage risks on daily basis across the company, in a scalable and cost-effective manner, including strategies to improve accuracy and hit ~100% automation levels
- Work closely with relevant stakeholders - internal stakeholders like Finance, Product, or Compliance, and external stakeholders like partners or regulators - to rally everyone around creating strong and effective practices across the company, align on the strategy as well as short & long term action plans, resolve incidents and identify and fill gaps, as well as all of the above
- Be the PIC and present the risk updates to Aspire’s Risk Committee
We would love to get to know you if you have the following:
- You are an experienced leader - Minimum 12 years experience; Track record in a leadership role in tech or financial services, as well as in operations
- You are a true owner - You are highly self-driven and take initiative all the time. You make things happen today versus tomorrow, and are hands-on when needed
- You can create, articulate & execute your strategy - You understand the trajectory of the company and create & implement a strategy to bring it to the next level; You can prioritize tasks & targets in a highly unstructured environment
- You can build a team - You are used to hiring A players and coaching your team, and you understand how to address strengths and weaknesses, and leverage new opportunities to uplevel the team
- You can balance risk & business - You are able to make calls that balance risk and business objectives, and are able to rally the stakeholders around them.
