Job Description:
• Responsible for the 24-hour real-time monitoring of the production and disaster recovery systems and computer room environment.
• Responsible for production and disaster recovery compuiter room management, including but not limited to daily environmental inspection, equipment inventory, external personnel release escort, etc.
• Responsible for accepting the submission of production event of the branch, manage incidents and problems to resolution, minimizing the impact on business operations, ensuring the timely and effective handling of production events.
• Execute disaster recovery exercises to ensure the IT infrastructure can recover from disruptive events.
• Responsible for the service desk management, dispatch all kinds of service requests submitted by the branch, provide users with level 1 technical support according to the known problem solution manual, and ensure that the service requests are timely and effectively handled.
• To work in accordance to 24/7 shift schedule provided.
Job Requirements:
• Bachelor's degree in Computer Science or related field.
• Minimum 3 years of experience in IT service management, with a focus on incident management, change request management, disaster recovery, and emergency response.
• Able to communication effectively both written and spoken in English & Chinese with internal/external stakeholders and HQ.
• Ability to work under preasure and proactivity approach problem-solving.
• Ability to work on midnight shift (9 hours).
