Application Support
ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 7200 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas
Currently, we are looking for Application Support which would be based in Singapore
Job description
· Bachelor degree with minimum 5 years in IT overall and 1 year in Application Support
Provide L1/L2 Application support to Front Office users
· Adhere to Service Level objective target
· Ensure adherence to APS support roster in terms of mailbox, webportal and hotline
· Should take part in 24/7 production support
· Escalate timely to Head of APS on possible risks, escalation matters and management issues.
· Review and create application Support knowledge articles
· Contribute to the continuous improvement plan
Mandatory skills
· Analytical and Problem-solving skills
· Excellent communication skills along with a customer/user-centric mindset
· Willingness to continually update and enhance skills in systems and processes through own efforts and trainings
· High level of persistence, can-do attitude & pro-activeness
Essential Technical Knowledge/Skills :
· ITIL practices Intermediate
· Unix OS Intermediate
· SQL Intermediate
· Middleware (Tomcat, MQ) Intermediate
· Software architecture Intermediate
